Veterinary Medicines

We are registered as a pharmacy with the General Pharmaceutical Council (GPhC). Our premises reference number is: 1087533. You can check our approval on the GPhC’s website (http://www.pharmacyregulation.org/registers) or by contacting the GPhC directly.

Our unrivalled knowledge of the industry and our extensive product range help to deliver the right results for your animals at the right price. To ensure being your first choice for animal health care we:

“For over 45 years animal health has been at the heart of our business. You can rely on us always to put the health of your animal first.”

Andrew Cairns, Managing Director

Buying authorised veterinary medicines

As a pet owner, horse owner or farmer, you’ll want to be sure that the medicines you’re giving your pet/horse/livestock are safe, effective and legal. Buying your veterinary medicines from us, a VMD-accredited internet retailer, you can be sure that:

• We are a UK-based retailer and authorised to sell veterinary medicines
• We only supply veterinary medicines that are authorised in the UK, meaning they’re proven to be safe and effective when used as directed.

Registered Qualified Person

Our registered qualified person with responsibility for the supply of veterinary medicines classified as POM-V/ POM-VPS/ NFA-VPS is Kevin Turnbull. You can verify that Kevin is a SQP by checking AMTRA’s list of SQPs (http://www.vmd.defra.gov.uk/registers/sqpregister.aspx)

For more details about SQPs, click here: http://www.amtra.org.uk/sqp.html

Business Address

Murray Farmcare, Glasgow Road, Dumfries, DG2 0LL

Tel: 01387 722300

Email: contactus@murrayfarmcare.co.uk

Company No. SC225423

VAT No. GB 895382081

The Veterinary Medicines Directorate (VMD):

The VMD is the UK government agency responsible for the controls on veterinary medicines in the UK, including their authorisation, manufacture and supply.

The Accredited Internet Retailer Scheme (AIRS)

In 2012 the VMD set up the Accredited Internet Retailer Scheme (AIRS) in response to the public’s concerns about veterinary medicines being sold on-line. We are accredited under the Scheme.

You can learn more about the work of the VMD and AIRS by going to the following link: http://www.vmd.defra.gov.uk/giao/public.aspx

Authorisation and classification of veterinary medicines:

Any product in the UK that makes a veterinary medicinal claim must be authorised by the VMD. You can tell if a veterinary medicine is authorised as it will include English language labelling that that you can read and understand. The label will include a unique UK marketing authorisation number, which will appear in one of the following formats:

• Vm 04321/4001
• Vh 05467/4007
• EU/1/99/099/001-001

Alternatively, the product may include a statement “This veterinary medicine is marketed in accordance with Schedule 6 of the Veterinary Medicines Regulations – Exemptions for small pet animals” or similar on the label and packaging.

There are four classifications of authorised veterinary medicines:

1. Prescription-only Medicine – Veterinarian (abbreviated to POM-V)
2. Prescription-only Medicine – Veterinarian, Pharmacist, Suitably Qualified Person (SQP) (abbreviated to POM-VPS)
3. Non-Food Animal – Veterinarian, Pharmacist, Suitably Qualified Person (SQP) (abbreviated to NFA-VPS)
4. Authorised Veterinary Medicine – General Sales List (abbreviated to AVM-GSL)

You can use the VMD’s Product Information Database to check if a product is authorised and its classification, or to search for a UK-authorised veterinary medicine. The search facility allows you to search by trade name, active substance, species, legal classification and many other options.  Each product has a Summary of Product Characteristics (SPC) that tells you all about the medicine.

For more information visit the VMD’s Product Information Database here: http://www.vmd.defra.gov.uk/ProductInformationDatabase/

Prescription misuse

It is an offence to:

1. Alter a prescription issued by a vet, pharmacist or SQP e.g.
2. change the date the prescription was signed
3. change the quantity of the product
4. include additional medicines
5. Fraudulently produce a prescription e.g.
6. forge a prescription
7. forge the signature of a vet, pharmacist or SQP
8. send the same prescription to multiple retailers

Our RQP carefully checks all prescriptions and will report suspected prescription misuse to the VMD or the police.

What to do if your pet suffers an adverse reaction:

No medicine is risk free and all medicines have the potential to cause adverse effects. Some of the adverse effects are known about and these are explained in the product’s SPC. Others that may only rarely occur or are specific for certain breeds or groups of animals may only be seen when the products are used more widely.

If you suspect that you or your animal has had an adverse reaction to a veterinary medicine, or you think the medicine hasn’t worked as it should have done, report it to the VMD using the form available via the link below:

https://www.vmd.defra.gov.uk/adversereactionreporting/

Complaints about veterinary medicines:

If you have a complaint about the quality of a veterinary medicine please contact us in the first instance. However, if you feel that we haven’t resolved your complaint satisfactorily, you can contact the VMD; postmaster@vmd.gov.uk

Please note that the VMD will only consider complaints about veterinary medicines, not about service, delivery or cost and not about non-medicinal products.